OpsConcierge

The ops desk for small businesses that still live in email and DMs

Deflect FAQs on your site, escalate messy cases with the full chat, and shortlist hires from resumes — with auditable support runs and evidence-backed hiring decisions.

Built for Build with Gemini XPRIZE · Small Business Services

Open live demo How to use it

Widget → ticketClick a tab to switch

Website widget

Customer ask

What's your return window on online orders?

You have 30 days from delivery for unused items in original packaging. Start a return from Orders → Request return.

Refund policy · §2

Escalate to human

Creates a ticket with this transcript

One click

Grounded in company memorySupport

What founders deal with every week

Teams of 5–50 people rarely need a call center. They need fewer repeats, a clean handoff, and a hiring inbox that does not eat the weekend.

This week

12×this week

Repeat replies

Mon · founder overload console

EmailInstagram DMGmail

What's your return policy?

30-day returns on unused items in original packaging.

×4

Same question — saw it on Instagram too

Founder still owns thisSupport · every channel

Support · every channel

Same answers, every week

Returns, passwords, hours, billing — still typed by hand in email and Instagram DMs.

Email
Instagram DMs
No deflection

How it works

Upload once, deflect on-site, escalate with context. No 50-agent helpdesk rollout.

01
Step 01
Upload the docs you already have
FAQ, refund policy, hours, billing notes — from Notion, PDF, or a plain text file.
Company memory
Knowledge base
Drop FAQ, PDF, or .txt
Notion export works too
- FAQ.md
  12 KB
  Indexed
- refund-policy.pdf
  84 KB
  Indexed
- store-hours.txt
  2 KB
  Queued
02
Step 02
Deflect on your website widget
Customers ask on-site. Answers stay grounded in your policies — not generic ChatGPT.
yourstore.com/help
Website widget
What's your return window?
30 days from delivery for unused items in original packaging.
Refund policy · §2
Deflected · no ticketResolved
03
Step 03
Escalate with the full transcript
One click creates a ticket with chat history. Review the execution log; fix the FAQ.
Ticket #1042
Open
customer: Return window on online orders?
bot: 30 days — see Refund policy §2.
customer: Item arrived damaged, need exception.
Execution log
Escalated847msPolicy §2 cited
Review log → fix FAQ gap
One click

See the full path in the live demo

Widget → escalate → execution log — no sign-in required.

Open interactive demo

Interactive demo

How to make it work — in five steps

Follow the same path a founder uses in week one: knowledge → widget → escalate → logs → optional hiring.

Step 01

Load your company memory

Upload an FAQ, refund policy, or hours doc — or load sample data so answers are grounded in your policies, not generic AI.

Knowledge base

Drop FAQ.md or load sample data

support-faq.txtReady
refund-policy.pdfReady

Do this now

Open the command center and click Load sample data if the workspace looks empty.

Tip: Start with password, billing, and returns — the questions that clog email every week.

Open command center

Two lanes. One ops desk.

Support and hiring share the same company memory — because in a small business, it is usually the same person doing both.

Support lane

Support concierge

Widget
Answer
Escalate
Ticket
Log

Built for routine FAQs — billing, returns, hours, passwords — not phone emergencies.

Website widget for the questions that clog email
Answers only from your uploaded company memory
Escalate → ticket with transcript (no AI loop)
Execution log: model, latency, deflect vs escalate

Support widget

Hiring lane

Hiring concierge

Must-haves
Resumes
Shortlist
Interview

You still post jobs outside the app. AI advises with evidence; you decide hire or reject.

Post jobs on Indeed / LinkedIn / referrals (outside the app)
Upload resume PDFs from email or WhatsApp
Ranked shortlist with why / why-not evidence
Interview questions — you confirm hire or reject

Hiring lane

Built for real small businesses

If you are under ~50 people and still own the inbox, you are the buyer — not enterprise IT.

D2C / Shopify brands
Returns, shipping, and “where is my order?” policy answers on the store site.
Early SaaS teams
Password, billing, and how-to deflection — escalate SSO bugs with context.
Clinics & local services
Hours, insurance basics, membership FAQs while booking stays in your system.
Tutoring & agencies
Parent FAQ plus a hiring inbox when you screen tutors or support hires.

What you get — and what we do not claim

Honest scope beats “90% autonomous support” marketing that SMBs abandon in 30 days.

Included

Multi-tenant workspace with shared knowledge
Support chat + tickets + analytics
Hiring pipeline with AI match assist
Embeddable widget preview
Auditable execution runs for owners and judges

Not in v1

–Replacing your phone line or WhatsApp Business day one
–Live order tracking or refunds without your shop APIs
–Auto-rejecting candidates or “AI decides who to hire”
–Enterprise ATS / 50-agent call-center software

Realistic first-90-day target on a clean FAQ: about 40–60% deflection of routine questions, with humans handling the rest — and a weekly log review so the knowledge base improves.

Simple pricing for small businesses

Start free while you prove deflection on your FAQ. Upgrade when tickets and hiring shortlists are part of the weekly ops rhythm. No per-resolution surprise fees.

Free

1 workspace · widget · knowledge upload · watermarked logs

Open live demo

Pro

$29–$49/mo

Higher volume · analytics · hiring lane · execution exports — planned

Try the demo path

Enterprise

Custom

SSO · private deploy · API · audit exports — later

See the live demo

Walk the full path in the live demo

Command center → widget chat → escalate → execution log → optional hiring shortlist. No sign-in required in demo mode.

Open live demo Hiring lane