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© 2026 OpsConcierge · Ops desk for small businesses

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Overview

Start here — support health for Demo Company.

Workspace readyTry the widget

Next step

Ask the support widget, then escalate once

Prove FAQ deflection, create a ticket with the transcript, then open the execution run storyboard — the judge path in three clicks.

Open widgetExecution runsHiring lane
Workspace readiness

Support Health Command Center

Upload knowledge, test the chatbot, and embed the widget on your site when you are ready to go live.

Setup progress

100%

Knowledge base loaded

Upload PDFs, DOCX, or text files

Gemini AI connected

Primary path: Gemini → OpenRouter

Chat tested

Ask a question in AI Chatbot

Retrieval: keyword (free)

Open tickets

6

Knowledge docs

1

Conversations

9

AI engine

Gemini

Active: gemini-3.5-flash

How to make it work

Walk the live path: knowledge → widget → escalate → hiring shortlist.

Step 01

Add knowledge

Upload FAQs or load sample data so answers cite real policies.

Step 02

Try the widget

Ask a refund or password question and check the grounded sources.

Step 03

Escalate a case

Create a ticket with the full transcript, then review the execution log.

Step 04

Screen a hire

Open Hiring lane, review scored candidates, and decide shortlist or reject.

Recent tickets

Latest issues — open one to see the operator brief after escalate.

  • Escalation: What is the refund policy?

    open

    19d ago
  • Escalation: What is the refund policy?

    open

    19d ago
  • Escalation: verify escalate path

    open

    26d ago
  • Escalation: test escalate fix

    open

    26d ago
  • Escalation: API rate limits during batch imports

open

63d ago

AI engine

Jump into core workflows, then check provider and retrieval readiness.

Gemini
Upload documentsTest chatbotOpen widgetView analytics
  • Provider path

    Gemini → OpenRouter

  • Active model

    gemini-3.5-flash

  • Retrieval

    Keyword (free)

  • Knowledge ready

    1 indexed doc

  • Chat tested

    9 conversations

Gemini: configured·OpenRouter: configured