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Escalated with AI triage
Retrieve → model → deflect or escalate, with model and latency evidence.
heuristic15836 ms total3 steps
- lane-router
Step 1 · retrieve
Retrieve & route
route to gemini · 1 chunk matched · confidence medium · via keyword
gemini-3.5-flash80 msroute_to_gemini - support-concierge
Step 2 · model
Model reply
gemini success · confidence medium · deflected
gemini-3.5-flash11019 ms
Gemini evidence is provable from the Model column (screenshot-friendly).
| Timestamp | workspace_id | agent | trigger | model | decision | latency |
|---|---|---|---|---|---|---|
| Aug 14, 2026, 4:23 PM | cmr2b9p1l000004l268r24xji | lane-router | widget_intake | gemini-3.5-flash | route_to_gemini | 80 ms |
| Aug 14, 2026, 4:23 PM | cmr2b9p1l000004l268r24xji | support-concierge | widget_intake | gemini-3.5-flash | gemini_success | 11019 ms |
| Aug 14, 2026, 4:24 PM | cmr2b9p1l000004l268r24xji | escalation-triage | ticket_update | heuristic | triage_ready | 4737 ms |