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Escalation: What is the refund policy?
openuser: What is the refund policy? assistant: Hi there! Our refund policy allows you to request a full refund within 14 days of your purchase. After 14 days, refund requests are reviewed on a case-by-case basis. Let me know if you have any other questions!
Operator brief
AI triage for the human who picks this up
highBilling
Reason code: billing_dispute · heuristic triage
- Billing or payment issue that needs an operator.
- Pull invoice/subscription status before promising refunds.
- Confirm the billing email and last successful payment.
Priority needs prompt human attention
Linked chat transcript
user
What is the refund policy?
assistant
Hi there! Our refund policy allows you to request a full refund within 14 days of your purchase. After 14 days, refund requests are reviewed on a case-by-case basis. Let me know if you have any other questions!
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openPriority
highCreated
Aug 14, 2026, 4:24 PM
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