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Escalation: test escalate fix
openuser: hello assistant: hi there, this is a test transcript for escalate.
Operator brief
AI triage for the human who picks this up
highBilling
Reason code: billing_dispute · heuristic triage
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Priority needs prompt human attention
Linked chat transcript
user
Where can I find my invoice in the help center?
assistant
Invoices are available under Billing in your account settings. I can walk you through the steps.
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Status
openPriority
highCreated
Aug 7, 2026, 6:42 AM
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