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Track chatbot performance, ticket trends, and support health.
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Conversations
5
Messages
11
Open tickets
6
Deflection rate
20%
Chats resolved without escalation
Helpful rate
50%
2 ratings collected
Total tickets
7
Avg resolution
108h
Ready documents
1
Widget embed and help center customer traffic.
Current workload distribution.
Conversations and tickets created per day.
Topics escalated from chat — draft an FAQ with AI, then add it to your knowledge base to improve deflection.
What is the refund policy?
Escalated · 2x
verify escalate path
Escalated
test escalate fix
Escalated
API rate limits during batch imports
Escalated